plus 4 questions as you shift from number cruncher to advisor.
by jody padar
the radical cpa
aside from creating a new way to do compensation and work, the “new firm” model brings upon a whole new level of transparency for both the customers you work with and your employees.
more on radicalism: 4 questions radical firms must face | being radical is all about your customer | being radical starts with being the change | why start being radical now? | going radical: the 4 tenets of a ‘new firm’ | why should cpas be radical? | the roots of ‘radical’ cpas | the first 3 questions i should have asked before starting my own practice
- data is changed in real time. no longer can you say that you never got that fax or email.
- more clarity in communication and expectations is required.
- what you communicate and how you deliver these communications will materially change, which calls for better monitoring of how team members communicate as well.
- communication tools will vary. are you using email, phone, videoconference, in-person, text or facebook?
- how will you feel about your employees having transparent communications with firm customers and, more important, how is all this communication shared internally?
here are just some of the things that shift:
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